All interview offices are compliant with the Disability Discrimination Act 1995. For example, they will have hearing loops and a wheelchair user will be able to manoeuvre a wheelchair anywhere within the public areas of an interview office.
Those people who need to have an interview as part of the application process will be sent a letter asking them to telephone IPS to make an appointment at one of the 69 interview offices. The letter asks the applicant to tell IPS if they have any particular requirements, for example, if they have a hearing impairment or learning difficulties. The applicant will also be sent a leaflet that explains the interview process, confirms that they should tell us of any particular requirements they have and gives examples.
When an applicant, or their representative, telephones our call centre to make an interview appointment, the caller will be asked if the applicant has any particular requirements.