Driver and Vehicle Licensing Agency

Transport written question – answered on 13th March 2007.

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Photo of Norman Lamb Norman Lamb Shadow Secretary of State for Health, Liberal Democrat Spokesperson (Health)

To ask the Secretary of State for Transport what the average time was for calls to Driver and Vehicle Licensing Agency local office helplines to be answered in the latest period for which figures are available; and what proportion of callers discontinued calls before they were answered.

Photo of Stephen Ladyman Stephen Ladyman Minister of State, Department for Transport

Fiscal year to date figures for DVLA's local office help line shows average speed of answer is 18 seconds. The number of calls discontinued while queuing to advisors is 0.87 per cent.

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