Welfare Tax Credits: Telephones

Treasury written question – answered on 13th March 2007.

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Photo of Graham Stuart Graham Stuart Conservative, Beverley and Holderness

To ask the Chancellor of the Exchequer what measures are in place to retrieve and transcribe telephone records in the event of a dispute between the tax credit office and its clients regarding information imparted during a call; and if he will make a statement.

Photo of Dawn Primarolo Dawn Primarolo Paymaster General (HM Treasury)

Calls to the tax credits helpline are digitally recorded and in the event of a dispute that cannot otherwise be settled, HMRC staff will retrieve the recording to establish the facts.

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