Work and Pensions written question – answered at on 8 March 2007.
To ask the Secretary of State for Work and Pensions in which areas the 0800 number to contact Jobcentre Plus is available to claimants of working age benefit.
The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.
Letter from Lesley Strathie:
The Secretary of State has asked me to reply to your question asking in which areas the 0800 number to contact Jobcentre Plus is available to claimants of working age benefit. This is something which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.
The new 0800 telephone number is part of a wider package of measures being delivered to improve the process for New and Repeat Claims to Income Support, Jobseeker's Allowance and Incapacity Benefit. These changes began in January 2007 at the contact centre in Grimsby.
The number is currently available to people calling from East Yorkshire and Humber, Calderdale, Kirklees & Wakefield and Leeds, including the Textphone service, and will continue with a gradual rollout to the remaining contact centres by the end of May 2007.
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