HM Revenue and Customs: Standards

Treasury written question – answered on 5th March 2007.

Alert me about debates like this

Photo of Mark Francois Mark Francois Shadow Paymaster General

To ask the Chancellor of the Exchequer which performance indicators HM Revenue and Customs records on the (a) receipt, (b) opening, (c) acknowledgement and (d) answering of taxpayers' correspondence.

Photo of Dawn Primarolo Dawn Primarolo Paymaster General (HM Treasury)

HMRC does not record performance indicators for the receipt, opening or acknowledgement of taxpayers correspondence.

Through a sampling exercise, HMRC determines and records the percentage of correspondence answered correctly and completely at 15 and 40 working days after receipt of the correspondence in the Department. Validated results are only available annually.

Does this answer the above question?

Yes1 person thinks so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.