Departments: Complaints

Communities and Local Government written question – answered on 5th March 2007.

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Photo of David Laws David Laws Shadow Secretary of State for Work and Pensions

To ask the Secretary of State for Communities and Local Government how many staff worked in dedicated complaints units in her Department and its executive agencies in (a) 1997-98, (b) 2001-02 and (c) 2005-06; and how many there have been in 2006-07 to date.

Photo of Angela Smith Angela Smith Parliamentary Under-Secretary, Department for Communities and Local Government, The Parliamentary Under-Secretary of State for Communities and Local Government

Communities and Local Government, and its predecessor Department, the Office of the Deputy Prime Minister employed one member of staff as a dedicated complaints officer in 2005-06 and 2006-07. Communities and Local Government's forerunner, the Office of the Deputy Prime Minister was set up in May 2002 and the comparable information for 1997-98 and 2001-02 is therefore not available.

Of the Department's Executive Agencies, the planning inspectorate had eight members of staff working as dedicated complaints officers in 1997-98, nine in 2001-02 and 10 in 2005-06 and 2006-07. Neither the Fire Service college nor the Queen Elizabeth II conference centre have had dedicated complaints staff over the period in question.

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