The Department has not commissioned research into tenant satisfaction with choice-based lettings schemes (which would have used a quantitative survey approach).
(i) as part of the evaluation of the Government-funded CBL pilot programme (which ran from 2001-2003). "Applicants' perspectives on Choice-Based Lettings" was published in May 2004 and is available on the CLG website at www.communities.gov.uk/index.asp?id=1153279
(ii) as part of a research project looking into the longer term impact of choice based lettings. The BMRB study looked at applicants' experience and views of choice based lettings in general, and the impact on community cohesion in particular. "Monitoring the Longer Term Impact of Choice Based Lettings", which presents the findings of the BMRB study, together with the study carried out by Heriot Watt University that focuses mainly on social landlords, was published in October 2006 and is available on the CLG website at www.communities.gov.uk/index.asp?id=1503598
Overall, the longer-term research reveals a number of positive outcomes attributable to choice based lettings: improved tenancy sustainment; good outcomes for homeless households; a tendency for choice based lettings to result in more dispersed, rather than concentrated; lettings to ethnic minority households; and a tendency to speed up the re-letting of empty properties.