The Department does not collect information on the average response times to emergency calls by national health service ambulance trusts. The Department only centrally collects data, from NHS ambulance trusts, which allows response time standards to be monitored. The response time standards are as follows:
Category A—presenting conditions which may be immediately life threatening and which should be responded to within eight minutes irrespective of location in 75 per cent. of cases. A fully equipped ambulance should attend incidents classified as category A within 19 minutes of a request being made for transport, 95 per cent. of the time;
Category B—presenting conditions which though serious are not immediately life threatening and should be responded to within 19 minutes in 95 per cent. of cases;
Category C—presenting conditions which are not immediately serious or life threatening. Since
GP Urgent Calls—as specified by a GP—to receive a response at scene within 15 minutes of the time stipulated by the GP, 95 per cent. of the time.
The data that the Department does collect on ambulance response times is published on an annual basis in the statistical bulletin, Ambulance services, England. These documents are available in the Library and on the Department of Health and the Information Centre for Health and Social Care websites: