Trade and Industry written question – answered at on 15 January 2007.
To ask the Secretary of State for Trade and Industry what (a) regulatory and (b) self-regulatory protection is afforded to (i) domestic and (ii) small business consumers in the energy market.
Domestic energy customers are protected by general consumer law, by specific regulations overseen by the Office of Gas and Electricity Markets (Ofgem), and by industry self-regulation in areas such as doorstep selling, billing and disconnections.
As in general consumer law, business energy customers do not have access to the range of protection available to domestic customers, although, like domestic customers, they may seek assistance from the statutory consumer body, Energywatch, as well as seeking redress through the courts.
Yes2 people think so
No0 people think not
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