Treasury written question – answered at on 31 October 2006.
John Hemming
Liberal Democrat, Birmingham, Yardley
To ask the Chancellor of the Exchequer whether HM Revenue and Customs has implemented the informative message to stop silent calls in its call centres.
Dawn Primarolo
Paymaster General (HM Treasury)
holding answer
HM Revenue and Customs is currently undertaking work to upgrade the outgoing telephony systems in its contact centres and expects to have the technical ability to play such recorded messages fully in place from March 2007. In the interim, arrangements are in place to ensure that the contact centre telephone number is always displayed therefore anyone missing a call would have the option of calling the number back.
Yes5 people think so
No1 person thinks not
Would you like to ask a question like this yourself? Use our Freedom of Information site.
