Jobcentre Plus

Work and Pensions written question – answered on 16th October 2006.

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Photo of Tim Boswell Tim Boswell Shadow Minister, Work & Pensions

To ask the Secretary of State for Work and Pensions what progress has been made on migration to a fully electronic customer relationship management system in Jobcentre Plus offices; and if he will make a statement.

Photo of Jim Murphy Jim Murphy Minister of State (Department for Work and Pensions) (Work)

The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.

Letter from Lesley Strathie dated 16 October 2006:

The Secretary of State has asked me to reply to your question about the progress made on the migration to a fully electronic customer relationship management system in Jobcentre Plus. This is something, which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.

I can confirm that the Customer Management System (CMS) has been implemented alongside the rollout of Jobcentre Plus offices. As at 26 September 2006, CMS has gone live in 834 offices including 23 Contact Centres.

I hope this is helpful.

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