The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.
Letter from Lesley Strathie dated
The Secretary of State has asked me to reply to your question about the progress made on the migration to a fully electronic customer relationship management system in Jobcentre Plus. This is something, which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.
I can confirm that the Customer Management System (CMS) has been implemented alongside the rollout of Jobcentre Plus offices. As at
I hope this is helpful.