Office for Legal Complaints

Constitutional Affairs written question – answered on 11th July 2006.

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Photo of David Evennett David Evennett Opposition Whip (Commons)

To ask the Minister of State, Department for Constitutional Affairs if she will make a statement on the proposed Office for Legal Complaints.

Photo of Bridget Prentice Bridget Prentice Parliamentary Under-Secretary, Department for Constitutional Affairs

One of the main proposals in the draft Legal Services Bill which was published by the Government on 24 May is to set up an independent Office for Legal Complaints (OLC). The OLC, which will replace the various complaints services run by the different legal professional bodies, will deal with consumer complaints about legal service providers who are regulated by bodies or organisations that are authorised by the proposed new oversight regulator, the Legal Services Board (LSB). Where things go wrong, the OLC will be empowered to order appropriate redress to consumers.

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