Identity Cards

Home Department written question – answered on 18th April 2006.

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Photo of Lynne Jones Lynne Jones Labour, Birmingham, Selly Oak

To ask the Secretary of State for the Home Department if he will make it his policy to impose a duty on the National Identity Scheme Commissioner to investigate and resolve problems with identity cards experienced by individuals; and if he will make a statement.

Photo of Andy Burnham Andy Burnham Parliamentary Under-Secretary (Home Office)

The Identity and Passport Service operates a complaints system which individuals will be able to access in order to resolve any problems they may experience with identity cards. In addition, section 22 of the Identity Cards Act 2006, ensures that the commissioner must keep under review the extent to which arrangements made by the Secretary of State make appropriate provision for dealing with complaints. There is nothing in the Identity Cards Act that would either prevent individuals from making the commissioner aware of their complaints, or the commissioner from taking an interest in a complaint that had been brought to his attention.

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