Child Support Agency

Work and Pensions written question – answered on 30th March 2006.

Alert me about debates like this

Photo of Philip Hammond Philip Hammond Shadow Secretary of State for Work and Pensions

To ask the Secretary of State for Work and Pensions pursuant to his oral evidence to the Work and Pensions Committee on 15 February 2006, if he will list the identified IT defects in the Child Support Agency computer system; and when he expects each to be resolved.

Photo of James Plaskitt James Plaskitt Parliamentary Under-Secretary, Department for Work and Pensions

The administration of the Child Support Agency is a matter for the chief executive, Stephen Geraghty. He will write to the hon. Member with the information requested.

Letter from Stephen Geraghty, dated 30 March 2006

In reply to your recent Parliamentary Question about the Child Support Agency the Secretary of State promised a substantive reply from the Chief Executive.

You asked the Secretary of State for Work and Pensions pursuant to his oral evidence to the Work and Pensions Committee on 15th February 2006 if he will list the identified IT defects in the Child Support Agency computer system; and when he expects each to be resolved.

The timetable for resolution of these defects is part of the negotiated settlement with our supplier and we expect them to be resolved by the end of 2007.

The attached table details the agreed defects.

I hope you find this response helpful.

Category of business process Major process area Total defects
Receiving the application 57
Reactive migration 4
Getting information 33
Making the calculation 23
Cancel/withdraw case 5
Getting money flowing Arranging payment/compliance 80
Receiving and allocating money 53
Make payments out 18
Accounting and client fund reporting 0
Establishing collections 0
Maintaining compliance Maintaining and reviewing customer data 59
Debt management 14
Handoffs and controls Handoff/auxiliary processes 6
Work management and controls 5
Data and file management 14
Contacting and informing our clients Inform clients and find information 25
Customer service complaints 0
Migrate and convert Migration and conversion 3
Business tools, notifications and technical issues Business tools 20
Technical 60
Notification 27
Total 506

Does this answer the above question?

Yes0 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.