The administration of the Child Support Agency is a matter for the chief executive, Stephen Geraghty. He will write to the hon. Member with the information requested.
Letter from Stephen Geraghty, dated
You asked the Secretary of State for Work and Pensions pursuant to his oral evidence to the Work and Pensions Committee on 15th February 2006 if he will list the identified IT defects in the Child Support Agency computer system; and when he expects each to be resolved.
The timetable for resolution of these defects is part of the negotiated settlement with our supplier and we expect them to be resolved by the end of 2007.
The attached table details the agreed defects.
I hope you find this response helpful.
|Category of business process||Major process area||Total defects|
|Receiving the application||57|
|Making the calculation||23|
|Getting money flowing||Arranging payment/compliance||80|
|Receiving and allocating money||53|
|Make payments out||18|
|Accounting and client fund reporting||0|
|Maintaining compliance||Maintaining and reviewing customer data||59|
|Handoffs and controls||Handoff/auxiliary processes||6|
|Work management and controls||5|
|Data and file management||14|
|Contacting and informing our clients||Inform clients and find information||25|
|Customer service complaints||0|
|Migrate and convert||Migration and conversion||3|
|Business tools, notifications and technical issues||Business tools||20|