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Every effort is made to handle all correspondence effectively and efficiently. The Department for Transport and its agencies have targets of between seven and fifteen working days for replying to such correspondence.
All correspondence from hon. Members and peers is handled in accordance with the principles set out in "Handling Correspondence from Members of Parliament, Members of the House of Lords, MEPs and Members of Devolved Assemblies:
Guidance for Departments".
Information relating to the performance of departments in replying to Members/peers correspondence is published on an annual basis. The report for 2004 was published on