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Environment Agency Helpline

Environment Food and Rural Affairs written question – answered on 29th June 2005.

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Photo of Sarah Teather Sarah Teather Shadow Minister (Office of the Deputy Prime Minister)

To ask the Secretary of State for Environment, Food and Rural Affairs how many calls the Environment Agency emergency helpline received in each year since 1997, broken down by the type of problem being reported.

Photo of Elliot Morley Elliot Morley Minister of State (Climate Change and Environment), Department for Environment, Food and Rural Affairs

The Environment Agency does not record the number of calls to the incident hotline, or keep a central log of those calls by subject. Preparing the information from the manually completed record sheets would could be done only at disproportionate cost.

The following schedule shows an approximation of the number of calls received, based on information supplied by BT concerning the total duration of all calls to the hotline, divided by an average duration calculated using figures for April 2005. Unfortunately this information is only available since June 2002.

Number of calls
2002 (June to December) 66,322
2003 136,785
2004 163,696
2005 (January to May) 76,417

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