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To ask the Secretary of State for Environment, Food and Rural Affairs how many calls the Environment Agency emergency helpline received in each year since 1997, broken down by the type of problem being reported.
The Environment Agency does not record the number of calls to the incident hotline, or keep a central log of those calls by subject. Preparing the information from the manually completed record sheets would could be done only at disproportionate cost.
The following schedule shows an approximation of the number of calls received, based on information supplied by BT concerning the total duration of all calls to the hotline, divided by an average duration calculated using figures for April 2005. Unfortunately this information is only available since June 2002.
|Number of calls|
|2002 (June to December)||66,322|
|2005 (January to May)||76,417|