Job Centre (High Wycombe)

Work and Pensions written question – answered on 14th June 2005.

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Photo of Paul Goodman Paul Goodman (Also PPS To the Chairman of the Party), Work & Pensions & Welfare Reform

To ask the Secretary of State for Work and Pensions how long it took for payments of (a) income support, (b) jobseeker's allowance and (c) incapacity benefit to be made to recipients who claimed those benefits at the Job Centre in High Wycombe in (i) 2001, (ii) 2002, (iii) 2003 and (iv) 2004.

Photo of James Plaskitt James Plaskitt Parliamentary Under-Secretary, Department for Work and Pensions

The administration of Jobcentre Plus is a matter for the Acting Chief Executive of Jobcentre Plus, Lesley Strathie. She will write to the hon. Member.

Letter from Lesley Strathie to Mr. Paul Goodman, dated 14 June 2005

The Secretary of State has asked me to reply to your question asking how long it took for payments of Income Support, Jobseekers Allowance and Incapacity Benefit to be made to customers who claimed those benefits at the jobcentre in High Wycombe in 2001, 2002, 2003 and 2004. This is something which falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.

The available information is in the table.

Clearance times(5) for High Wycombe new claims
Benefit 2000–01 2001–02 2002–03 2003–04 2004–05
IS(6)WA 14.4 14.8 19.4 23.3 15.63
IS(6) MIG (7)30.2
JSA 13.9 14.7 25.8 28 20.40
IB 20.7 28.7 (8)34.6 (8)26.42 (8)14.43

(5) The clearance times figures in the table are mean figures taken over a 12 month period.

(6) Income support 2001–02 includes Aylesbury claims and from 2002–03 includes all Bucks claims.

(7) In 2002–03 claims for income support were processed separately according to whether they were from customers of working age or pension age (minimum income guarantee).

(8) IB processed at Aylesbury so these figures relate to the district.


Bucks and Oxon District Jobcentre Plus

The mean clearance times in the table show how long it took for a claim to be decided. Where payment is due to the customer at the time the claim is decided, it is made on the same day. If the claim is decided before the first payment is due, then payment is made on the following payday.

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