The Post Office card account is a Post Office banking service and Post Office Ltd is responsible for ensuring that its computer systems are robust and that it provides a reliable service to card account customers. The accounts are regulated by the Financial Services Authority like any bank account.
The Department has close contact with Post Office Ltd to ensure that in the event of a system failure, action to restore the service quickly is taken in line with comprehensive business continuity arrangements. These arrangements have been agreed between Post Office Ltd and DWP, the Revenue and Customs and the Northern Ireland Social Security Agency.
Where exceptionally the Post Office system is unavailable, there are contingency arrangements for Post Office Ltd to pay emergency payments of up to £20 per day to customers until systems are restored.
Those customers unable to manage until systems are restored are instructed to contact the office that pays their benefit or pension.