Post Office Card Accounts

Work and Pensions written question – answered on 26th May 2005.

Alert me about debates like this

Photo of David Drew David Drew Labour, Stroud

To ask the Secretary of State for Work and Pensions what contingency plans are in place to ensure continuity of payments to holders of Post Office card accounts, when the computer system fails.

Photo of James Plaskitt James Plaskitt Parliamentary Under-Secretary, Department for Work and Pensions

The Post Office card account is a Post Office banking service and Post Office Ltd is responsible for ensuring that its computer systems are robust and that it provides a reliable service to card account customers. The accounts are regulated by the Financial Services Authority like any bank account.

The Department has close contact with Post Office Ltd to ensure that in the event of a system failure, action to restore the service quickly is taken in line with comprehensive business continuity arrangements. These arrangements have been agreed between Post Office Ltd and DWP, the Revenue and Customs and the Northern Ireland Social Security Agency.

Where exceptionally the Post Office system is unavailable, there are contingency arrangements for Post Office Ltd to pay emergency payments of up to £20 per day to customers until systems are restored.

Those customers unable to manage until systems are restored are instructed to contact the office that pays their benefit or pension.

Does this answer the above question?

Yes1 person thinks so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.