Financial Ombudsman Service

Treasury written question – answered on 7th April 2005.

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Photo of Stephen Timms Stephen Timms The Financial Secretary to the Treasury

Under the Financial Services and Markets Act 2000, all authorised firms and persons are required to comply with the decisions of the Financial Ombudsman Service. Under the Act, if the complainant notifies the ombudsman that he accepts the determination, it is binding on the respondent and the complainant and is final.

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