To ask the Chancellor of the Exchequer on which dates the Inland Revenue sent a substantive reply to each communication received from (a) the hon. Member for the Isle of Wight and (b) his constituents in relation to case no. 2004/08001519; whether the targets set for replying to letters were met in each case; what arrangements are in place to compensate constituents for financial loss and distress arising from delayed or erroneous handling of claims; and if he will make a statement.
The Inland Revenue aims to reply to 80 per cent. of letters within 15 working days and 95 per cent. within 40 working days.
The Inland Revenue replied to the hon. Member regarding case no. 2004/08001519 on the following dates:
They also wrote to his constituent on the following dates as a result of telephone contact with her:
The Department aims to reply to the hon. Member's most recent letter within target.
The Revenue's approach to paying compensation is outlined in their Code of Practice 1, 'Putting things right', which is available on the Department's website at www.inlandrevenue.gov.uk and a copy of which has been placed in the House of Commons Library.