Letter from Doug Smith to Mr. Steve Webb, dated
In reply to your recent parliamentary question about the Child Support Agency the Secretary of State promised a substantive reply fro the Chief Executive.
You asked the Secretary of State for Work and Pensions, how many Child Support Agency staff have been employed in teams handling complaints in each year since 1997.
I regret that we do not have the information for the period requested as we have only recently started recording this information separately.
We are currently employing 930 staff within the agency either directly in teams handling complaints and/or teams handling correspondence from Members of Parliament, stakeholder groups or clients who may have earlier made a complaint.