Benefit Claims

Work and Pensions written question – answered on 21st February 2005.

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Photo of Mr Howard Flight Mr Howard Flight Special Envoy To the City of London, Economic Affairs, Deputy Chair, Conservative Party

To ask the Secretary of State for Work and Pensions what the average time taken to process a claim for council tax benefit was in each year for which figures are available.

Photo of Mr Chris Pond Mr Chris Pond Parliamentary Under-Secretary, Department for Work and Pensions

Average processing times are only available for new claims for council tax benefit. Figures are not available prior to April 2000. The available information is in the following table.

Average number of days to process new council tax benefit claims, Great Britain: April 2000 to September 2004
Period Days
2000–01 60
2001–02 58
2002–03 53
2003–04 47
April to June 2004 46
July to September 2004 47

(30)2004–05 data is available for the first two quarters only.


1.The figures are rounded to the nearest whole day.

2.The figures are taken from April to March each year and are four quarter averages.


Housing Benefit Management Information System Quarterly Administration Returns April 2000 to September 2004.

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