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Communications Directorate

House of Commons Commission written question – answered on 28th June 2004.

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Photo of Norman Baker Norman Baker Liberal Democrat, Lewes

To ask the hon. Member for Roxburgh and Berwickshire, representing the House of Commons Commission pursuant to his Answer of 18 May 2004, Official Report, column 850W, on House employees, what the duties are of the 69 full-time equivalent employees involved in communications.

Photo of Mr Archy Kirkwood Mr Archy Kirkwood Chair, Work and Pensions Committee

The staff of the Parliamentary Communications Directorate are responsible for a range of House-wide IT services, and are divided into three sections. Those in the Operations and Customer Services Section are responsible for the Parliamentary Network (which has approximately 5,500 user accounts), including network infrastructure, servers and common services such as email; telephony services (7000+ extensions), including the Operator Bureau (handling an average of 3,000 calls per day), voicemail and mobile communications; Members' computing support; the PCD Helpdesk (average 300 calls per day) and customer services.

Staff in the Planning and Programmes section provide project and programme management support; develop new IT services and technical standards, and manage business processes such as software licensing. The third section, Information Systems, manages and develops a number of key Parliamentary databases, as well as providing IT support to the Department of the Serjeant at Arms, the Office of the Clerk and others.

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