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The administration of incapacity benefit claims is carried out by Jobcentre Plus; the medical examinations are carried out by Atos Origin, which provides medical services on behalf of Jobcentre Plus.
Information on the number of complaints made to Jobcentre Plus about incapacity benefit tests is not collected centrally and could be obtained only at disproportionate cost.
For the period March 2003 to February 2004, Birmingham Medical Services, which covers the West Midlands, carried out 43,162 incapacity benefit related medical examinations; for the same period it received 114 complaints about these examinations. These complaints covered a range of issues including clinical findings, accommodation, and travelling expenses.