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Trade and Industry written question – answered on 4th May 2004.

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Photo of Malcolm Bruce Malcolm Bruce Shadow Secretary of State for Business, Innovation and Skills, Shadow Secretary of State for Trade and Industry

To ask the Secretary of State for Trade and Industry what Energywatch's budget was in each year since it was created, how many calls it received from consumers in each year; and what assessment she has made of Energywatch's ability to help gas and electricity consumers.

Photo of Stephen Timms Stephen Timms Minister of State (e-Commerce & Competitiveness)

The information is as follows:


(£ million)

Complaints Non-complaint inquiries
2000–01 (1)7.62 (2)77,705 n/a
2001–02 (3)18.99 (4)72,362 106,015
2002–03 (5)11.97 109,230 70,856
2003–04 (6)12.39 72,079 90,000
2004–05 (7)13.29

(1) Transitional funding

(2) Complaints to OFGEM, Gas Consumers' Council and Energywatch

(3) Includes £8.1 million transitional funding

(4) Excludes February and March 2002, for which no data are available

(5) Includes £0.29 million transitional funding

(6) Includes £0.29 million transitional funding

(7) Budget. Includes £0.29 million transitional funding

Energywatch has significantly aided energy consumers by, among other things, assisting individuals in their dealings with energy companies; promoting the consumer interest as a whole, particularly in areas such as mis-selling, the transfer process and the billing and metering practices of energy companies; and representing the interests of disadvantaged consumers.

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