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Telephone Billing

Trade and Industry written question – answered on 29th April 2004.

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Photo of Malcolm Bruce Malcolm Bruce Shadow Secretary of State for Business, Innovation and Skills, Shadow Secretary of State for Trade and Industry

To ask the Secretary of State for Trade and Industry how many disputes regarding telephone billing costs between customer and service providers were referred to Ofcom and its predecessors in each of the last five years; and how many of these were upheld in favour of (a) the customer and (b) the service provider.

Photo of Stephen Timms Stephen Timms Minister of State (e-Commerce & Competitiveness)

The matter raised is the responsibility of the Office of Communications (Ofcom) as independent regulator. Accordingly, my officials have asked the Chief Executive of Ofcom to respond directly to the hon. Member. Copies of the Chief Executive's letter will be placed in the Libraries of the House.

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