Vehicle Registration Office: Honeypot Lane, Stanmore

House of Lords written question – answered on 12th February 2004.

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Photo of Earl Attlee Earl Attlee Conservative

asked Her Majesty's Government:

How many customer service points are available at the Vehicle Registration Office at Honeypot Lane, Stanmore; and for how many hours a day they are open.

Photo of Lord Davies of Oldham Lord Davies of Oldham Deputy Chief Whip (House of Lords), HM Household, Captain of the Queen's Bodyguard of the Yeomen of the Guard (HM Household) (Deputy Chief Whip, House of Lords)

There are eight customer service points at the DVLA local office at Stanmore. Seven of these are normally open for processing customer applications. The eighth is used to deal with general inquiries and to check applications for completeness and so avoid customers waiting unnecessarily with applications that cannot be processed.

The office is open for eight hours every weekday. In April 2003 the agency increased the opening hours to the public from 09.30 to 16.00 (15.30 on Fridays) to 09.00 to 17.00 (Monday to Friday). Every effort is made to ensure that all counters at Stanmore are open every day unless customer demand does not warrant it.

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