Vehicle Registration Office: Honeypot Lane, Stanmore

House of Lords written question – answered on 12th February 2004.

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Photo of Earl Attlee Earl Attlee Conservative

asked Her Majesty's Government:

What is the target time for completion of a customer's business at the Vehicle Registration Office at Honeypot Lane, Stanmore.

Photo of Lord Davies of Oldham Lord Davies of Oldham Deputy Chief Whip (House of Lords), HM Household, Captain of the Queen's Bodyguard of the Yeomen of the Guard (HM Household) (Deputy Chief Whip, House of Lords)

Targets provide that applications for cherished transfers are completed within seven working days. The DVLA local office at Stanmore will, wherever practicably possible, try to process cherished transfer applications by way of an "over the counter" service while the customer waits.

Target times for applications to import a vehicle into this country vary from 48-hour turnround for new vehicles to 72-hour turnround for second-hand vehicles. Import applications can only meet these target times if the vehicle does not need to be inspected and provided that all of the related documentation is complete and bona fide.

All other transactions are completed at the counter or are forwarded to the DVLA main office at Swansea to be processed in line with published standards.

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