Post Office Closures

Trade and Industry written question – answered on 4th February 2004.

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Photo of Patsy Calton Patsy Calton Shadow Minister (Health), Spokesperson On Older People

To ask the Secretary of State for Trade and Industry what assessment has been made of the adequacy of the Urban Reinvention Programme's consultation process for closure proposals.

Photo of Jacqui Smith Jacqui Smith Minister of State (Industry and the Regions and Deputy Minister for Women), Department of Trade and Industry

Recent experience of the programme has shown that there is a clear need for Post Office Ltd. to respond promptly to issues raised during the consultation and to explain its decisions more fully. The Government has impressed on the company the urgent need to improve its performance on this aspect of the programme. There is also an escalation procedure agreed between Post Office Ltd. and Postwatch for handling disputed proposals which can be applied in the small number of cases where Postwatch opposes the closure proposal.

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