Local Councils (Complaints)

Deputy Prime Minister written question – answered on 20th November 2003.

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Photo of Mr George Stevenson Mr George Stevenson Labour, Stoke-on-Trent South

To ask the Deputy Prime Minister how many complaints were received by the Local Government Ombudsman against local councils over the last five years; and what percentage of those complaints were upheld.

Photo of Nick Raynsford Nick Raynsford Minister of State (Office of the Deputy Prime Minister) (Local and Regional Government)

I will write to my hon. Friend as soon as possible.

Does this answer the above question?

Yes2 people think so

No15 people think not

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Trevor Nunn
Posted on 2 Nov 2005 12:48 am (Report this annotation)

The answer to the question is that the Local Government Ombudsman deals with about 18,000 cases a year. However they only find maladministration in about 1.6% of cases. That is about 288 cases a year. However, that does not mean all those receive a remedy. In only about 180 cases does the complainant get a finding of maladministration and a remedy. Why such a low figure, because the Ombudsman take anything the Council say at face value. No validation no checks no proof required. However, even if the complainant has evidence it is ignored if it contradicts the Council. I even have a letter from a Deputy Ombudsman stating that he there is nothing wrong with them taking the Councils word at face value. Why do you think they are so biased? It can't be because the Ombudsmen are all ex Council CEOs, can it?

Eleanor Whitingale
Posted on 2 Nov 2005 11:50 pm (Report this annotation)

Oh, and Ombudsmen are known to socialise with the council staff they're supposed to investigate and even give them seminars on how to avoid being found guilty of maladministration.

Imagine the police going to businesses and offering seminars on how not to get done for white collar crime.

So Nick, you must have written the letter you promised by now, can we see it?

Pablo Titchall
Posted on 1 Dec 2005 11:58 am (Report this annotation)

The Minister will find the necessary information at http://ukombudsman.org/ and also at http://localgovernmentombudsman.org/

LGO Reporter
Posted on 2 Jan 2008 2:40 pm (Report this annotation)

In the year ending 31 March 2007, the Local Government Ombudsman issued reports of maladministration (with or without injustice) in only 1.3% of investigated cases. These reports include a remedy the LGO agree with the Council, but this remedy is invariably not agreed with the complainant. In other cases, the Local Government Ombudsman connive with Councils to conceal maladministration from the public by agreeing to discontinue an investigation if the Council undertake a remedy the LGO determine to be satisfactory, although this remedy is invariably not agreed with the complainant. The Local Government Ombudsman call this ruse a 'local settlement', and 27.7% of investigated cases were determined by the LGO to be a 'local settlement'. The Local Government Ombudsman use a 'local settlement' to conceal maladministration from the public.

See http://local-government-ombudsman-lgo.blogspot.com/