Trade and Industry written question – answered at on 7 January 2003.
To ask the Secretary of State for Trade and Industry when the Post Office will advise about banking services at Post Offices.
Post Office Ltd. currently provides information to customers on banking arrangements at Post Office branches.
The Government and Post Office Ltd. are working together to ensure that frontline staff have all the information they need to answer any questions from customers about banking facilities in Post Office branches.
Post Office Ltd. has now sent three pieces of communication to all Post Office branches: a leaflet entitled XYour essential guide to your customers' banking options" to explain to sub-postmasters all the options available to customers; a customer child benefit leaflet for issue to customers; and, a Banking Information Pack. I am informed that all have received positive feedback from sub-postmasters.
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