Rural Payments Agency: Targets for 2002–03

House of Lords written question – answered on 24th July 2002.

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Photo of Lord Davies of Coity Lord Davies of Coity Labour

asked Her Majesty's Government:

What targets they have set the Rural Payments Agency for 2002–03.

Photo of Lord Whitty Lord Whitty Parliamentary Under-Secretary, Department for Environment, Food and Rural Affairs, Parliamentary Under-Secretary (Department for Environment, Food and Rural Affairs)

We have set the Rural Payments Agency the following performance targets for 2002–03:

Efficiency Performance

1. To successfully negotiate Office of Government Commerce (OGC) Gateway 3 by 31 December 2002.

2. To ensure the main programme contract is ready to let by 31 December 2002, once Gateway 3 is achieved.

Financial Performance

3. To operate within the 2002–03 resource budget allocations as agreed with DEFRA.

4. To ensure that disallowance within the control of RPA due to non-compliance with EU requirement remains below 2 per cent of the value of CAP payments made by the agency.

5. To account accurately and to deadline for EAGGF funds.

Business Continuity and Service Delivery

6. To process and pay at least 96.14 per cent of valid IACS claims by value within the EU deadline.

7. To process and pay at least 85 per cent of valid non-IACS claims by volume within ministerial deadlines and all claims within the EU deadlines or in their absence 60 days.

8. To process at least 98.5 per cent of all valid claims correctly.

Service Quality and Delivery

9. To publish customer service standards that meet Charter Mark guidelines by 30 June 2002.

10. To use the customer survey to establish a baseline for customer satisfaction and agree and undertake improvement activities by 31 December 2002.

11. To use the EFQM Excellence Model in all RPA business units to assess current enablers' ability to deliver required targets and outcomes, agreeing change action plans by 31 March 2003.

Reform Initiatives

To use the staff survey to establish a baseline for staff satisfaction by 31 December 2002 and agree and undertake improvement activities by 31 March 2003.

To complete roll out of diversity training across RPA by 31 March 2003.

To reduce sick absence to no more than 7.9 days per staff year by 31 March 2003.

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