Pension Credit

Work and Pensions written question – answered on 28th January 2002.

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Photo of Mr Bill Tynan Mr Bill Tynan Labour, Hamilton South

To ask the Secretary of State for Work and Pensions what measures he will put in place to ensure the application procedures for the pension credit are transparent and easily understandable.

Photo of Ian McCartney Ian McCartney Minister for pensions, Department for Work and Pensions

Pension credit will be delivered, from 2003, by the Pension Service which will be launched in April this year. The aim of the Pension Service is to promote a modern service that is tailored to meet customers' needs. The Department is currently designing and developing the processes and customer products (forms, leaflets, etc) that will support the introduction of pension credit next year.

Plans for pension credit communications are being worked up at present and we intend to engage customer representative groups and partner organisations during the first half of 2002, in helping us to develop detailed marketing, communications and take-on plans. We will also test customer products, such as the claim form and leaflet, with these expert groups to ensure that they are easy to understand. They will of course, be approved by the Social Security Advisory Committee. We will ensure that everyone who is entitled to pension credit knows in good time what they need to do to apply for their pension credit entitlement.

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