Health written question – answered at on 22 November 2001.
To ask the Secretary of State for Health what procedures are in place, and what changes are planned, to ensure that mental health-related calls to NHS Direct are handled in such a way that those contemplating suicide receive the treatment they need.
NHS Direct nurse advisers use formalised computer based clinical assessment systems to enable them to offer appropriate support and advice to callers who may be contemplating suicide. In addition they receive specific training to assist them in undertaking a risk assessment which includes the assessment of potential deliberate self-harm. Links have been made and protocols are in place to enable nurse advisers to refer callers to local specialist mental health crisis services and to appropriate mental health helplines.
Yes1 person thinks so
No0 people think not
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