This is a matter for Alexis Cleveland, the chief executive of the Benefits Agency. She will write to the hon. Member.
Letter from Alexis Cleveland to Mr. Christopher Chope, dated November 2001
The Secretary of State for Work and Pensions has asked me to respond to your recent Parliamentary Question asking what the average time is for dealing with requests by those seeking an explanation for decisions relating to claims for attendance allowance.
There are two types of explanation available to claimants, a verbal explanation and a written explanation. A customer is entitled to ask for an explanation in one or both forms to help them understand the reasons for the decision on their entitlement to Attendance Allowance. The actual average clearance times for requests for explanations of decisions relating to Attendance Allowance is three days.
I hope this is helpful.