I am pleased to announce the publication of the 2023-24 business plans for the Department for Transport’s Motoring Agencies: the Driver and Vehicle Licensing Agency (DVLA), the Driver and Vehicle Standards Agency (DVSA), and the Vehicle Certification Agency (VCA).
Each agency’s business plans sets out:
1) the key business priorities that each agency will deliver and any significant changes they plan to make to their services, and
2) the key performance indicators, by which their performance will be assessed.
These plans allow service users and members of the public to understand the agencies’ plans for delivering their key services, progressing their transformation programmes, and managing their finances.