Service Complaints Ombudsman’s 2017 Annual Report

Ministry of Defence written statement – made on 23rd November 2018.

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Photo of Tobias Ellwood Tobias Ellwood The Parliamentary Under-Secretary of State for Defence

The Ministry of Defence (MOD)’s formal response to the Service Complaints Ombudsman’s (SCO) annual report for 2017 on the fairness, effectiveness and efficiency of the service complaints system has today been placed in the Library of the House.

The Ombudsman’s report commented on the second year of operation of the new service complaints system which was implemented on 1 January 2016 and the work of her office in 2017. The response sets out MOD’s comments and approach to each of the Ombudsman’s new recommendations.

The MOD values the strong independent oversight that the Ombudsman brings to the new service complaints process, and remains committed to having a system in which our personnel can have confidence.