Queen Elizabeth II Conference Centre: Key Performance Targets

House of Lords written statement – made on 22nd April 2013.

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Photo of Baroness Hanham Baroness Hanham The Parliamentary Under-Secretary of State for Communities and Local Government

I am today announcing key performance targets have been agreed for the Queen Elizabeth II Conference Centre for the period 1 April 2013 to 31 March 2014.

The agency's principal financial target for 2013-14 is to achieve a minimum dividend payment to the Department for Communities and Local Government of £1.5 million as proposed in the business plan for the year.

The agency also has the following targets to achieve:

a minimum 52% occupancy of its rooms based on a theoretical full occupancy revenue of £9.7 million;an overall score for value for money satisfaction of greater than 90%;the number of complaints received to be less than two per 100 events; andan average response time when answering complaints of less than four working days.