Companies House: Targets

House of Lords written statement – made on 23rd March 2010.

Alert me about debates like this

Photo of Lord Davies of Abersoch Lord Davies of Abersoch Minister of State, Foreign and Commonwealth Office, Minister of State, Department for Business, Innovation and Skills, Minister of State (Department for Business, Innovation and Skills) (Trade, Investment and Small Business) (also in the Foreign and Commonwealth Office), Minister of State (Foreign and Commonwealth Office) (UK Trade and Investment) (also in the Department for Business, Innovation and Skills)

My honourable friend the Minister for Business and Regulatory Reform (Ian Lucas) has today made the following Statement.

Companies House

I have set Companies House the following targets for the year 2010-11:

Customer achieve a score of more than 86 per cent in each quarterly Companies House customer satisfaction survey;to achieve on average a monthly compliance rate for accounts submitted of 96 per cent;to achieve an electronic filing target for accounts of an average of at least 30 per cent in quarter 4; to achieve an electronic filing target for other transactions of at least an average of 73 per cent in quarter 4; to increase the proportion of transactions that can be filed electronically to 90 per cent by March 2011; to ensure that 97.5 per cent of electronic documents can be accessed within 60 seconds by search customers from the Companies House download area; to resolve 97 per cent of all complaints within five days; andthe chief executive to reply within 10 days to all letters from Members of Parliament delegated to him for reply.Processesto ensure that 96 per cent of electronic transactions received are available to view on the public record within 72 hours;to ensure that 95 per cent of paper transactions received are available to view on the public record within eight days; and to ensure that 99.5 per cent of images placed on the Companies House image system are legible and complete;to ensure that Companies House Direct, WebCheck and WebFiling are available 99 per cent of the time. People to ensure that our average work days lost per person is no more than 10; andto improve the operational energy efficiency rating of Companies House's headquarters building by 10 per cent.Financeto achieve by 2010-11 a reduction, in real terms, of 15 per cent compared to 2007-08 in the operational monetary cost of the registry per company on the register (three-year target);to achieve taking one year with another, a 3.5 per cent average rate of return based on the operating surplus expressed as a percentage of average net assets; andto pay invoices within 10 days of receipt.