The Annual Review sets out the progress made on claims management in the first year of regulation. The Annual Review sets out the work undertaken this year in regulating the claims management sector and the challenges and priorities for the coming year.
The Department commissioned Mark Boleat, the first head of Claims Management Regulation, to assess the impact of regulation on the claims management market and produce a report. The Impact Study provides a comprehensive assessment of the claims management market and the impact of regulation on the industry. It concludes that the regulatory regime for claims management services is considered to have had a significant effect in reducing malpractice in its first full year of operation, one of the key objectives of regulation. Successes include dealing with cold calling in person, unauthorised advertising in hospitals and the misleading use of the term, "no win, no fee" which have all largely been eliminated
Copies of the Claims Management Regulation Annual Review and the Impact Study have been placed in the Libraries of both Houses, the Vote Office and the Printed Paper Office. Copies of the Annual Review are also available on the internet at: www.justice.gov.uk/publications/corporateinformation.htm. Copies of the Impact Study are also available on the internet at: www.justice.gov.uk//publications/policyreports.htm