The Key Targets that I have set the chief executive of the People, Pay and Pensions Agency for 2006-07 are as follows:

Delivering Results

Key Target 1:

Achieve 99.2 per cent. average timeliness and97.5 per cent. average accuracy for established services: salary payments, expenses payments and pension awards.

Key Target 2:

Achieve 90 per cent. average responsiveness against key service standards.

Key Target 3:

Reduce unit costs in real terms by: salary payments 12 per cent; expenses payments 40 per cent; pension awards 20 per cent.

Key Target 4:

Complete creation of the PPPA: Initial operating capability by April 2006, in-service by April 2007, full operational capability by April 2008.

Reputation

Key Target 5:

Improve customer satisfaction index score to75 per cent.

Key Target 6:

Extend Charter Mark to whole agency by June 2007

How We Work

Key Target 7:

Implement future pay system: first payments by April 2006, fully operational by May 2007, full system acceptance by July 2007.