Defence Communication Services Agency

Defence written statement – made at on 9 May 2006.

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Photo of Adam Ingram Adam Ingram Minister of State (Armed Forces), Ministry of Defence

Key targets have been set for the chief executive of the DCSA for financial year 2006-07 as follow:

DCSA Key Targets for FY 2006-07

Title Details Target
KT 1 - SERVICE ASSURANCE The single Agency measure of performance against Customer Supplier Agreements (CSAs). To meet an average of 98% for measured services against the performance targets agreed in Agency CSAs
KT 2 - SERVICE AVAILABILITY The measurement of the availability of operational services to customers. To achieve an average service availability of 98% for operational and business critical services.
KT 3 - SERVICE RESTORATION The measurement of the Agency's service restoration performance. To restore an average 98% of interrupted services within negotiated timelines agreed to in CSAs.
KT 4 - EFFICIENCY MEASUREMENT The measurement of the reduction in the average unit cost of output. To achieve an improvement in efficiency by reducing the average unit cost of output by 2.5% over 2005-06 costs.
KT5 - PROJECT DELIVERY The measurement of the Agency's effectiveness in introducing major complex projects More than 92% of new projects will meet their time, cost and performance targets.