Access to Pension Credit

Part of the debate – in Westminster Hall at 4:25 pm on 24th July 2019.

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Photo of Patricia Gibson Patricia Gibson Shadow SNP Spokesperson (Consumer Affairs) 4:25 pm, 24th July 2019

Does the hon. Gentleman share my shock and disbelief that pensioners tell me that when they phone up the helpline or claim-line for pension credit, they find that it is not properly staffed? Indeed, some of my constituents have been left on hold on the phone for up to an hour, even though there is no option to apply for pension credit using an application form. Barriers are being put in the way of pensioners claiming this money, which might explain the lack of take-up.