I hope the evidence I will bring today, and the evidence colleagues will bring from their own experiences, will help to make that case without my having to make it explicitly. There are certainly many changes that should be made. The evidence I have heard from people who say that it is not just the amount of money they have on universal credit, but their powerlessness against a system that takes deductions seemingly at random and with no recourse to justice, that leaves them feeling absolutely hopeless and in despair.
One man from Wales told me on social media:
“It is very difficult to manage on universal credit, payments are very low…I’ve had to go without food to have heat and vice versa. This with my health condition has led me into depression &
despair at times. Universal credit are always deducting monies eg carers allowance etc which has left me worse off. It’s very difficult to get through to talk to anyone via phone and very often treated as a second class citizen.”