GWR and Network Performance — [Mr Clive Betts in the Chair]

Part of the debate – in Westminster Hall at 9:30 am on 5th February 2019.

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Photo of Nigel Huddleston Nigel Huddleston Conservative, Mid Worcestershire 9:30 am, 5th February 2019

I thank the hon. Gentleman for giving way—he is being extremely generous with his time. His point about customers’ and constituents’ frustration about the delays is an important one. In my patch in the west midlands, where GWR also operates, those frustrations are often driven by a lack of staff. That causes frustration to the extent that, when they have a choice, some of my constituents drive up to 45 minutes to use an alternative railway line. Does he agree that that does that not make sense for my constituents and is disturbing for them, and does not make sense for the company either?