Post Offices (Islington)

Part of the debate – in Westminster Hall at 11:00 am on 29 October 2013.

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Photo of Jeremy Corbyn Jeremy Corbyn Labour, Islington North 11:00, 29 October 2013

I am pleased to have this half-hour debate on post offices in Islington. With the agreement of the Minister, my hon. Friend Emily Thornberry will also contribute, so we will divide the time up between us.

My borough, to describe it briefly, is one of fast-rising population, with a combination of employment patterns. Most people commute out of the borough to work in central London, or elsewhere; many work for the local authority or for education and health employers locally; and a very large number work in very small businesses, or work at home, and are therefore the kind of people who make a big usage of our local post office facilities. If people went from the debate to visit any of our Crown post offices, they would find large queues of people accessing a large variety of services, not necessarily postal-related, but some financial and other such services.

We value our post offices greatly. The local authority, my hon. Friend and I, the local representatives from the Communication Workers Union and Post Office management have had a number of meetings—round-table discussions—convened by the leader of Islington council, formerly Councillor Catherine West, now Councillor Richard Watts. There was also a public scrutiny committee on the issue, which is obviously a live one and heavily debated locally. It is of great importance to us.

I have a photocopy of a document, “Modernising the Post Office”, in which the Post Office discusses investment in, support for and the modernising of branches, to secure post offices and communities throughout the UK. The document also points out that the Post Office is the fastest growing financial services company in the UK, the No. 1 travel money provider and the sixth largest telephony provider, with almost 0.5 million customers, and talks about a sustainable Crown post office network. That all sounds fine until we get to the reality of the situation of local post offices in any one area.

We have Crown post offices on Upper street, Highbury corner and Holloway road, and in Archway. My hon. Friend will talk mainly about the ones on Upper street and Highbury corner, and I will talk about the others. The local authority has tried its damndest at every turn to co-operate with the Post Office to improve the services and to provide a better quality of post office buildings, to the extent of offering a site across the road from the existing Highbury corner post office, which is in an unsatisfactory temporary building—temporary for as long as I can remember, which is more than 35 years. That site is still available for development into a new post office, but the Post Office seems unable to take up what is an amazingly generous offer by the local council to ensure that there is a good-quality service.

I hope that the Minister, when she replies, will bear in mind what my hon. Friend and I have to say on such initiatives. Furthermore, the leader of Islington council, Councillor Watts, has written a letter to the Post Office—I will quote from the last part, although my hon. Friend may quote more—in which he stated:

“In addition, we are willing to work with Post Office Limited to find a home for the post office branch within one of the nearby council buildings on Upper Street.”

The local authority is as co-operative as possible, so tribute should be paid to it for that.

One problem is some dispute about the figures for losses or profits made by local branches. The Holloway branch, which is in my constituency, opposite the Odeon on Holloway road, at the end of Tufnell Park road—sometimes known as Tufnell Park post office—is a very busy building, and queues frequently come out of the door on to the street. Bizarrely, the Post Office claims that that branch loses money, which is hard to see when the building is completely full the whole time. The Post Office also claimed that the only way in which a post office could be retained on Holloway road—the Holloway post office—is if it is franchised out to someone else. In other words, it would become the rear counter of a supermarket, a WH Smith or someone else. There are, however, no WH Smith branches anywhere in the whole borough, so it is hard to see how it might want to be involved. Inevitably, that would mean fewer postal facilities, fewer staff available, even longer queues and much more business lost by the Post Office.

I have a constant frustration on meeting with the Post Office: a lack of imagination and ambition for the development of the post office network. It seems to have an agenda of closing down branches and diminishing the network, and there is the looming threat—in five year’s time—of what happens if the contract with Royal Mail is not renewed. I hope that the Minister, despite the Government’s default position that the Post Office is nothing to do with them—that it is someone else’s responsibility—will say that she or the Secretary of State is prepared to intervene.

To take the example of Holloway post office, as I said, it is a popular, successful and busy local branch. At the moment, it has seven full-time and seven part-time people working there, alongside two managers. They are paid according to the terms and conditions agreed nationally between the CWU and the Post Office. The local staff do a good job—they are very knowledgeable and popular with the local community. When we have had demonstrations outside the post office, the number of customers who come up to say thank you to the demonstrators for supporting their local post office is impressive.

What happens to the staff during the franchising process? They lose their jobs, or they get moved somewhere else. The Post Office keeps telling us that everything is okay and that all the staff have been moved to another, remaining Crown post office somewhere else. That seems to me to be a circle to nowhere, a descent from one Crown office to another, until there is none left and the staff have no choice but to go and work for a franchisee. The franchisees, however, pay staff much less than the Post Office. I have reports of some cases in which they are paying the minimum wage, or slightly above, for what is extremely skilled work at handling a variety of different transactions that the Post Office staff already do well. One can only form the impression that what is really happening is a race to the bottom—losing jobs, losing facilities and ending up with a post office counter at the back of a supermarket.

I will quote from a document given to me by the CWU:

“At the Communities Committee meeting”— of the council—

Simon Burman was asked about, but refused to confirm, property costs for Holloway Road. In 2011/12 the branch reported a ‘loss’ of £315,500…£215,000 of this came from property costs; we think these are excessive… To put these in context, property costs for London Bridge were £109,000, for Finsbury Park they were £107,000, for Highbury they were £68,000 and for Islington they were £40,000.”

It is strange to have that inflated loss figure being offered for the post office on Holloway road, with much different figures for other branches. Will the Minister look at the detail of the figures that we have been given?

Before I hand over to my hon. Friend, I want to draw attention to two other post offices and ask the Minister for confirmation about them. First, the Crown post office at Archway—as far as I am aware, the freehold of the land is in the hands of the Post Office, although that remains to be confirmed—is a popular, effective and good local post office. It does not seem to be in a radically different position from the other three Crown post offices in the borough. We have had confirmation that that post office is secure in the immediate future. I should be grateful if the Minister confirmed that and that there is no threat whatever to the Archway post office.

Secondly, the Finsbury Park post office, which is about 100 metres outside the Islington boundary in the borough of Hackney but clearly affects many people living in Islington, is incredibly busy, and we are all worried that it could be at risk in the closure and franchising programme. In short, we are speaking on behalf of the people of Islington who want to use, enjoy and support Crown post offices. I wish the Post Office would show the same determination by providing good-quality local services with dedicated staff who are paid at the proper rate to deliver those services, instead of reducing us to a counter at the back of a supermarket, which seems to be its current overall agenda.