British Forces Post Office

Part of the debate – in Westminster Hall at 5:06 pm on 9 December 2009.

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Photo of Sandra Gidley Sandra Gidley Shadow Health Minister 5:06, 9 December 2009

I could not possibly disagree with the hon. Gentleman. I know that he has to rush off, but if he stayed to hear the end of my speech he would hear me return to that issue very forcefully. As I probably hinted in my historical comments, this issue was very important and it remains so to this day; it may even be more important now, so I thank him for his intervention.

My small interest in this area centres on the fact that one of the BFPO numbers that will be affected-well, the number will exist, but the post office will close-is BFPO 28, which serves Brunssum in the Netherlands. For a couple of years, that was my number and my address, so that I could keep in touch with my teenage friends back in England. The service was effectively subsidised, so it was cheap to use and, as I said earlier, it was efficient.

Teenagers today probably use a home personal computer, and the art of letter-writing is dying out somewhat. However, when I was a teenager, I had to write to my granny-well, I wanted to write to my granny. As we all know, granny is less likely to have a computer, so we should not lose sight of the range of people with whom a forces family will want to keep in touch. The postal mechanisms are not just available to the forces themselves, but to those responding to the letters.

The forces have always tried to adapt to changing times. There is now a system for something known as the e-bluey. Letters are e-mailed directly to the BFPO, which then dispatches them via the traditional postal system. Obviously, such developments are welcome. My understanding is that the BPFO numbers themselves will be retained, but the forces post offices will be closed and only a limited postal receipt and dispatch facility will be left. There will no longer be a facility to send parcels to the UK, although it will still be possible to receive parcels.

One of the biggest drawbacks of the proposed system is that the over-the-counter post office services will cease and for services outside basic mail provision, forces personnel and their dependants will use the relevant international mail system. That will invariably mean that people will have to pay more to send parcels and they will also have to depend on the vagaries of less efficient postal systems. We sometimes knock the British postal system, but in comparison with other systems it is very good. Currently, for example, someone at BFPO 8 in Naples can send a BFPO letter weighing up to 100 grams for 39p; hopefully, the Minister can confirm that that will continue. However, if they want to send a small letter-type package of just over 100 grams, the picture changes. The current BFPO cost is 90p, but the cost of sending a similarly sized package through the Italian premium mail service-I do not think that anyone with experience of the Italian postal service would risk paying less for the slower service-ranges from just over £1 to more than £1.50. To some, that might not seem like a huge difference, but costs mount up over the course of a year. In Norway, at BFPO 50, the costs are even higher: it costs about £4 to send a letter of just over 100 grams to the UK. Costs are even higher for personnel based in the USA. The situation gets worse when applied to parcels, as the cost of sending some of them will double.

It could be argued that gift vouchers and so on can be used, but people like to receive personal gifts. There is another side to it as well. Despite the best efforts of the NAAFI, there is always something from home that people living in another country yearn for. UK-based families often make up packages of such sought-after items and post them. That, too, will cost more in future, and even if a small adjustment is made to the cost-of-living allowance for those based abroad, it will not be extended to families in the UK who send things to our forces.

There are also broader concerns. It is now widely accepted that there will be less money in future to spend on public services and that all organisations will look for efficiency savings. The UK has other overseas postings, and many personnel are still based in Germany. Will the Minister give me an assurance today that there will be no further slash and burn of BFPO services? Currently, 23,000 personnel are based in Germany, and they could be looking at NATO's savings with some trepidation.

I also want to use this opportunity to mention those who send cards, gifts and letters to our troops in Afghanistan. Military personnel at the sharp end acknowledge that troops on the ground appreciate support from back home, but mountains of well-intentioned mail can cause difficulties that outweigh the benefits. Mail from friends and family-the packages that have the greatest effect on morale-can be delayed significantly. If someone does not receive something from their family, they might become concerned that something is wrong, which could obviously detract from their day job.

The onward delivery of good-will parcels to forward operating bases necessitates additional supply flights and convoys, which the Ministry of Defence says puts our personnel at greater risk every time an extra convoy is added. I am sure that nobody sending a parcel would want the troops to be put at greater risk. The MOD is keen to ensure that members of the public who wish to support British service personnel can do so, and I understand that a list of recommended service charities has been drawn up.

The standard advice seems to be that if someone wants to help, they should donate to one of the charities. The preferred charity appears to be the Soldiers, Sailors, Airmen and Families Association, which has a long record of work in supporting our troops. I do not wish to deter people from sending money to that worthwhile charity, but it is important for some people to feel that they are making or doing something practical. They might not have huge amounts of money and might think that what little they have is best given in the form of a personalised gift. There are also troops who are not in touch with their families and do not receive anything from loved ones. For them, a parcel must be a morale booster, whoever it is from. Many members of the public who want to do something might not be aware of the warning not to send parcels.

I decided to google the subject. Typing in the keywords "parcels", "soldiers" and "Afghanistan" produced the following results. The top link was to a charity called Support our Soldiers, which-guess what-sends parcels to troops, except that it now says that it cannot accept more gifts, only money. The second link was to a story about Joanne Goody-Orris and her partner Maurice Benton, two pensioners who have been sending parcels for some time and have received many letters of thanks from grateful service personnel. The third hit mentioned a scheme in Otley, and the fourth a woman named Maria Wood, described as Father Christmas to the troops. The fifth concerned Karen Brittle from Orford, a similarly public-spirited individual. The sixth described a campaign last summer by the Dorset Echo, the seventh was a Yahoo! discussion of what to include in parcels and the eighth was a link to the Birmingham Mail.

I could go on, but I think that the Minister gets the gist. The information available is not terribly relevant to what is happening on the ground. No helpful guidance exists on the best way to help our troops. It is probably too late to make a difference this year, but in all likelihood, our troops will be in Afghanistan for the foreseeable future. An interested and engaged public will continue to want to help and show their support in the most practical and personal way possible.

My plea is this. It should not be beyond the wit of the MOD to ensure that the first Google hit gives official advice, tells people the best way to help and directs them to approved charities. I urge the Minister to do so in order to help people make the most of their efforts. My second suggestion might require a little more work. I hope that the MOD will like it; it could work with a charity to see whether the idea can be developed. When people support Oxfam, for example, they can make a donation to buy mosquito nets or a goat. I am not suggesting that we send goats to our troops in Afghanistan, but in preparing for this debate, I became aware that many of them find certain small pieces of gadgetry useful, such as a wind-up torch. A member of the public could go to a website and decide whether to fund a wind-up torch or another gift, and their name could become associated with that gift. They could also name a recipient or group of recipients, because one reason why people want to give tangible things is that they want the soldiers to know that they are in their thoughts. A physical gift makes that knowledge much more real, and such a gift could be seen to benefit a real person instead of being swallowed up by an anonymous charity pot. People are not always sure where the money goes.

It seems to be a relatively simple idea that could work. It would relieve the strain on the system while making people feel that they were giving something tangible, and the soldier would receive a real gift. I hope that the Minister will want to do it. It would usefully channel the efforts of the many people who want to do their bit to help. I shall end my remarks by thanking all those who will be away from their families this Christmas doing their duty for our country, but I feel somehow that that is insufficient, and I want to do more. That is exactly how many people feel who have sent or want to send parcels to our troops.