Registers of Scotland

– Scottish Parliament written question – answered on 8th March 2011.

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Photo of Rob Gibson Rob Gibson Scottish National Party

Question S3W-40321

To ask the Scottish Executive what targets it expects Registers of Scotland to achieve in 2011-12.

Photo of John Swinney John Swinney Scottish National Party

Scottish ministers have set the Keeper of the Registers of Scotland the financial target of delivering 3% increasing cash-releasing efficiencies in each year of her department’s 2011-14 corporate plan.

In addition, the Keeper has set the following registration and customer service performance targets, which Scottish Ministers endorse:

Where it is in the Keeper’s power and is legally appropriate to:

Complete the registration of Sasine writs within an upper limit of 40 days. 80% will be completed within 20 days.

Complete the registration of Dealings with Whole carried out as Automated Registration of Title to Land (ARTL) transactions within 24 hours.

Complete the registration of Dealings with Whole that are not carried out as ARTL transactions and standard First Registrations within an upper limit of 120 days. 80% will be completed within 60 days.

Record all applications for registration on the application record within one working day. (Entrance on the application record safeguards the rights of applicants until the registration application is determined.)

As part of the continuing strategy to deal with older, complex casework, where it is in the Keeper’s power and is legally appropriate, to:

Complete pre-1 April 2011 First Registration casework by 31 March 2012.

Complete pre-1 July 2012 First Registration casework by 31 March 2013.

Complete pre-1 October 2013 First Registration casework by 31 March 2014.

Complete a further 32,000 Transfer of Part applications by 31 March 2012.

Complete pre-1 April 2011 Transfer of Part applications by 31 March 2013.

Complete pre-1 October 2012 Transfer of Part applications by 31 March 2014.

Achieve a headline 95% customer satisfaction level for registration accuracy and customer care as measured through a series of customer surveys.

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