National Health Service

– Scottish Parliament written question – answered on 10th February 2011.

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Photo of Willie Coffey Willie Coffey Scottish National Party

Question S3O-12928

To ask the Scottish Executive what steps it is taking to improve complaints handling in the NHS.

Photo of Nicola Sturgeon Nicola Sturgeon Scottish National Party

The Patient Rights (Scotland) Bill, currently being scrutinised by the Parliament, introduces a legal right to complain. It will give every NHS patient in Scotland the right to give feedback or comments, or raise concerns or complaints about the healthcare they have received.

We will review the complaints handling process as we develop the directions, regulations and guidance associated with the bill to identify areas for improvement and strengthen support available to patients.

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