– Scottish Parliament written question – answered on 23rd July 2010.

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Photo of Margaret Curran Margaret Curran Labour

Question S3W-35104

To ask the Scottish Executive whether NHS Greater Glasgow and Clyde has set timescales to respond to correspondence from elected members on matters concerning constituents and, if so, whether such timescales are in line with other NHS boards across Scotland.

Photo of Shona Robison Shona Robison Scottish National Party

NHS Greater Glasgow and Clyde have confirmed that all correspondence from elected members concerning constituent complaints are handled in accordance with the national NHS Complaints Procedure. Most complaints raised under the national NHS Complaints Procedure should receive a response within 20 working days. In a limited number of cases, NHS boards may need more time to provide a full response. In such cases, the relevant board should contact the correspondent to explain the delay and provide an estimate of when it expects to respond in full.

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